ordering
the be present team aims to make the ordering process simple and convenient. First, navigate to the online store by following any of the available links (men, women, specials and what’s new) on the upper right hand side of the home page. From here you can browse the merchandise that is available. There are six departments to shop, men’s tops and bottoms, women’s tops and bottoms, specials, and new merchandise. Once you have found the item you wish to purchase, select the color and size. If you need help with sizing or colors, there is a link for color swatches and a sizing chart on the lower right hand side of the screen. Now, select the “add to cart” link. You are now in your online shopping cart; you can update quantities, delete or add items, and checkout. The shopping cart works much like a cart in a grocery store. It will hold all the items you select until you are ready to checkout. Once you select the checkout link you are automatically directed to a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Now you are able to enter your shipping, billing and credit card information. If you encounter any problems, please contact the customer care department at custcare@bepresent.com, and we will do everything to ensure that you are satisfied with your purchase.

shipping & handling
be present offers UPS ground, second day and overnight shipping. Within the continental United States, UPS ground shipping is 5-7 business days. Unfortunately UPS does not offer Saturday or Sunday delivery, and UPS is unable to ship to P.O. boxes. USPS shipping is also available, and upon request Federal Express is available. International shipping is offered using UPS Global Express. We try to ship all orders within 2 business days of receipt; however, if an order requires communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone).

international shipping
be present inc. will not be held liable for any customs charges, duties or taxes associated with international shipments. These fees are collected by the receiving country’s customs agencies and are out of the control of be present. It is our policy that no refunds will be given for deliveries refused for any reason. Items must first be signed for and accepted before any returns or exchanges will be processed.

order tracking
When you place an order at be present, you will receive an order confirmation via email. If you need a tracking number, contact the customer care department at info@bepresent.com.

sales tax
be present, inc. is required by law to collect sales tax on orders shipped to Colorado.

back orders & out of stock
be present strives to keep all quantities updated on the website, however, sometimes items listed on the website are out of stock or on back order. If we receive an order with an out of stock item, a be present team member will be in contact with you within 2 business days to advise you of the possible in stock date and request a confirmation for a back-order, an exchange or a refund.

merchandise returns and exchanges
Merchandise Returns
If you need to return your merchandise for a refund, please follow these steps:
1. Fill out the return form included in your package and repack the items along with a copy of the original invoice. The packaging your order arrived in can be reused to send the items back to us.
2. Write your invoice number on the outside of the return package.
3. Ship the return package to the address below within 21 days from receipt of your order.

be present
Attn: returns
2190 West Bates Ave.
Englewood, CO 80110

*The clothes must be in their original, unworn, unwashed condition with the tags attached. The credit card that was originally charged will be refunded. If clothes are not in original condition, we will return them to you and you will not receive a refund.
Email custcare@bepresent.com if you have any questions

Merchandise Exchanges
Thank you for your order and interest in be present. We want you to be happy with your order and our services. be present will gladly exchange clothing in their original, unworn, unwashed condition with the tag still attached within 21 days of receipt of your order. For an exchange, please follow these steps:
1. Email our customer care department at custcare@bepresent.com and write “exchange” in the subject of your email. In the body of the email please include the following:
• First and last name
• Brief description of reason for exchange
• Invoice number
• Style, quantity, color and size you would like to receive in exchange
2. You will be issued an exchange authorization number to your email account. Please write the code on the outside of the return package. The package your order arrived in can be reused to send the items back to us. be present is not responsible for lost packages, and we recommend you send your package insured with tracking information.
3. Ship the return package to the address below:

be present
Attn: exchange
2190 West Bates Ave.
Englewood, CO 80110

Please remember to clearly display your authorization number on the outside of the return package.

Allow 10 business days from the time we receive your package for your request to be processed. We will pay shipping charges when sending you the exchanged item.

If you have questions or concerns, please do not hesitate to contact our Customer Care Department:
custcare@bepresent.com
toll free: 877.747.7202
Denver area: 303.744.7202
fax: 303.744.7220
We are available Monday through Friday 8:00am - 5:00pm Mountain Time, excluding the following holidays: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and the following Friday, and Christmas Day.

NAMASTE!